At Animal House Pet &Home Care (P&HC), we take your privacy very seriously. We are NOT in the business of selling, renting or disclosing your personally identifiable information to others. We have created this statement to describe our commitment to your privacy.
What information do we gather and track?
We record IP addresses (the Internet address of a computer) to track sessions on our site. Tracking gives us an idea of which parts and pages of our site users are visiting, how often they visit them, and how long they spend there. We do not link IP addresses to anything personally identifiable. This means that even if your session is tracked, you still remain anonymous. We also track browser type and platform. We use this information to deliver customized information specific to a particular platform and to determine the "mix" of browser types accessing our site. This information helps us make our site operate correctly with your browser.However, if you:
- Sign up for a mailing list or enter a contest,
- Fill out a survey, or sign onto a page that requires authorization,
- Or enter into any other transaction with us,
you may be asked to provide us your name, e-mail address, phone number, fax number, postal address, credit card number (for purchases), and possibly other personal information. Additional demographic information may be optionally requested in order to improve our service to our customers. We may use the information you provide to:
- Keep you informed of new story releases
- Make special offers that we extend only to our registered customers.
- Improve our site and the services we offer you.
- In limited cases, we may share your registration information (name, address, etc.) with the manufacturer of a product you purchase from us of, but only when we inform you in advance of your purchase of the particular product.
Cookies and how we use them.
Cookies are unique text files that are sent to your browser from a Web server. As you browse our web site, cookies are placed on your computer's hard drive to track the method of your referral to our site. The usage of these cookies is generally not linked to any personally identifiable information; however, if you completed a contact form on our web site, we may keep a record of how you reached our site to help us understand your interests and thereby serve you better.
How do we use the information we gather and track?
The information collected may be used for newsletters, announcements, special offers, contests, promotions, processing orders, etc. When you complete one of our forms, we reserve the right to send a reasonable number of e-mail follow-up messages with information regarding your level of interests. From time to time, we partner with companies whose products we believe will interest you. We don't give your information to our partners, but rather we inform you directly ourselves of these offers via e-mail or postal mail. Out of respect for the privacy of our users we present the option to not receive these types of communications.
With whom may we share your information?
We may collect, create and disclose to third parties aggregated, anonymous statistics regarding our traffic analyses, sales, and other information regarding or collected through our web site. This information won't include individually identifiable data about you.
We may also sometimes engage agents or contractors to perform services necessary to our operations (for example, delivery of products, distribution of e-mail, etc.). When we do, we may give them access to name, addresses or other information necessary for them to do their job for us, but not for any other purpose.
Finally, in the event our company or its assets were ever sold, our customer database naturally would be transferred to the new owner.
Except as described above, and except as may be required by law, we will not disclose your personally identifiable information to others without your consent.
Correction/Updating Personal Information
If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove your personal data provided to us. This can be accomplished by contacting Animal House P&HC via e-mail, fax, phone or mail communication.
Links to Other Web Sites
The Animal House P&HC site contains links to other web sites. Although we do not provide any personally identifiable information to these companies, we cannot guarantee your privacy once you leave the Animal House P&HC site. We are not responsible for the privacy policies, practices or content of web sites with links on our site. We encourage you to read the posted privacy statement whenever interacting with any web site.
Protecting your order information is important to us and we make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. However, some firewalls and certain versions of browsers don't permit communication through secure servers.
Feedback or Questions
If you have any questions or feedback regarding our privacy statement, please contact us as follows:
Animal House Pet and Home Care
159 Crest View Drive
Orinda, CA 94563